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WHAT IS THE GOLD MEMBERSHIP?
 TOP
To better serve our customers and to show our thanks to all
our valued customers, we at thewigs.com has launched Gold Membership
Program.
All our invaluable customers who have a Free Membership with
us can upgrade our new Gold Membership. The following explains
benefits of the program and how easy it is to be a Gold Member.
1. Free one class upgrade shipping on every order.
(i.e. Ground to Air, Air to Express)
2. Return without restocking fee up to 3 times(wigs/hairpieces).
3. One free J/L color ring(value $29.95) shipped together with
first order
4. Free upto 30% OFF e-coupon vaild for one year.
5. Free Gift with every order.
6. 50 Bonus points.
7. Priority order processing.
8. 5% Discount anytime. (promotional code or other coupon code
can't combine) |
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HOW CAN I JOIN THE GOLD
MEMBERSHIP PROGRAM?
TOP
To become a member, you can CLICK
HERE or click on Join Membership below.
Once you are in the Register page, just type your e-mail address,
User ID and your name. Then just click on "REGISTER ONLY"
or "REGISTER&PAY NOW" button. It is as simple
as that.
If you click "REGISTER ONLY" , Gold Membership fee
of $49.95 will be added on to your first purchase order in your
Shopping Cart. Please make sure your e-mail address is correct
and up-to-date. Your e-mail address is used as your personal
code, and all your order and membership information will be
sent to you via your e-mail address.
>>Join Membership |
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HOW CAN I RENEW MY GOLD
MEMBERSHIP?
TOP
The duration of Gold Membership is exactly one (1) year from
the day of registration. To view your Gold Membership information,
you can log on to Member Information Page.
When your membership nears expiration (About 1 month before
expiration date), Click Here to Renew icon will appear on the
Member Information page.
There are two buttons :
Renew Only - Membership fee will be added on to your first purchase
order in your shopping cart.
Renew&Pay Now - You can renew now by paying the membership
fee of $49.95.
Just click one of the option above and you can renew your membership
to reap the full benefit of the program. Your new yearly membership
fee will be added on to your next order. |
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HOW CAN I UPGRADE MY FREE
MEMBERSHIP TO GOLD MEMBERSHIP? TOP
Upgrading from Free Membership to Gold Membership is easy and
quite hassle-free.
First, just log in as a Free Member and just click on CLICK
HERE TO UPGRADE YOUR MEMBERSHIP link.
There are two buttons :
Upgrade Only - Membership fee will be added on to your first
purchase order in your shopping cart.
Upgrade&Pay Now - You can become a gold member now by paying
the membership fee of $49.95.
Please be informed that you cannot change or modify your User
ID, e-mail address that you have been using as Free Membership
client. |
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WHAT IS AN INSURANCE PROGRAM? TOP
If you pay $12.50 extra for the item, you can return/exchange
that item without paying the restocking fee of $35.00. This
is a smart option for those people that are not sure if they
want to return/exchange the item later. If you don't like your
wig for any reason, we will accept your return/exchange for
free of charge if the item has insurance on it.
We cannot accept items that are not in the original condition.
Returned items must be unworn, unaltered, undamaged, not combed
out. Also, all tags and packaging must be attached and included.
We do not offer refunds. We do, however, offer exchanges or
company credit. One time exchange per item and online credit
only, no exceptions.
*International customers can not buy insurance.
*Insurance is not refundable.
*$12.50 per item.
*$28.50 per item on human hair, human hair pieces. |
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HOW CAN I BUY AN INSURANCE ON MY WIG? TOP
You can buy an insurance by clicking "Yes Please"
located right above the color choice. You don't wish to buy
it, just leave it as default (deault is "No Thanks").
If you change your mind later, you can always change the insurance
status on the check out page. Insurance drop down will show
up right next to each item. You can change the insurance status
from there. |
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HOW DO I CHECK MY ORDER STATUS? TOP
For members, click on the button "TRACKING" shown
at the top of this page.
Non-Members, however, need invoice number and e-mail address
to track their order status.
If it has been over 24 hours since you placed your order, you
can check on the status.
If your order status shows "shipped" then click on
"UPS" icon
If your order status shows "processing", please recheck
after 24 hours
If you have further questions, please click
here. We will assist you ASAP. |
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WHAT ARE YOUR PAYMENT OPTIONS? TOP
We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER ,Money
Order,Cashiers Check and Western Union.
For International Customers, we accept PayPal, International
Money Order and Western Union. |
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HOW DO I PLACE AN ORDER? TOP
1. On the Web Site
thewigs.com's purchase process is secure and simple.
We use a secure server for your privacy and security. Online
payment using the above mentioned credit cards can be made in
the following way:
1. Click on the product that you would like to buy.
2. Decide what color you would like.
3. Click "Add to cart" button.
4. When you have finished shopping, click "MYCART"
shown at the top of this page.
5. If you are ready to check out, click "PROCEED TO CHECKOUT"
button then you will be taken to a secure section of our site.
6. You will be asked to fill out the following information:
Your billing address
Your shipping address
Shipping Method
Credit Card information
2. Order by Phone
Our representatives are ready to take your order Monday thru
Friday, 9:00AM-5:00PM P.S.T. Call toll-free (866)441-9447 or
(818)767-1055 and charge your order using your Visa, MasterCard,
Discover, or American Express credit cards. For fastest service,
have your item name, item number, color and quantity ready when
you call.
3. Order by Fax
Fax the order form to (818)767-6132. Fax ordering is available
24 hours a day, 7 days a week. This ordering option is for credit
card orders only. Please be sure to include the following information:
email address, first and last name, address, city, state, zip,
daytime and evening phone numbers, credit card number ,name
on card and expiration date, item name, item number, color ,size
and quantity.
4. Order by Mail
If you would rather pay by check or money order, please complete
the order form, and you may send your Personal Check, Money
Order or Credit Card information to: thewigs.com, P.O Box 548
Sun Valley, CA 91353 (Please, do not send cash through the mail.)
Be sure to include the following information: email address,first
and last name, address, city, state, zip, daytime and evening
phone numbers, item name, item number, color,size and quantities
and credit card number ,name on card and expiration date if
ordering by credit card. Personal checks will be held for 10
business days pending clearing of check by bank. Sorry, we do
not accept C.O.D. orders.
CLICK HERE to view our mail
order form for printing!
>> Please note that the minimum
order amount is $50.
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WHAT IS THE ON-LINE ORDER
FORM? TOP
This is your easy, simple one page order form. All you have
to do is put all the information on the form, and we will put
in the order for you just like a personal secretary.
It's very easy for people who doesn't like to use computer,
are not familiar with computer, or having a hard time putting
an order. We will do it for you! And we will send you a confirmation
e-mail as soon as we put the order in.
CLICK
HERE to fill out on-line order form |
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HOW DO I CHOOSE MY COLOR? TOP
Web site image colors and color charts may look different
depending on your monitor's type and resolution, therefore,
colors may vary depending on your system. It is relatively
simple. Just click on the color description that most closely
matches yours. If you need help finding the right hair color,
we offer superb assistance. Click
here for help!!!
Option1.
So many companies have their own color names, and chances
are all these names are very confusing.... Well, we can find
out what color(s) you are looking for without you buying swatch
rings or sending your own sample hairs, not to mention saving
your precious time.
If you
have purchased a wig from any company and know that company's
color number (or name) or if you already know the color and
would like to know what that color is called by different
companies, then this matching service is for you. >>Go
Option 2.
Purchase a Color Ring and make your decision process in finding
the right color easier, we suggest that you purchase one for
the particular brand your interested in. All wig brands have
their own color rings. Specify your desired brand and this
onetime investment will save you money, time and frustration
on the long run. Click here to purchase a Color Ring Now !
Option 3.
Finding a color match for you is easy with us. Send us a hair
sample and we will determine the closest color match for your
hair. Please, remember, that many people naturally have differences
in hair color depending on where the hair is located on the
head, example on top close to the crown or underneath at the
neck, and we are matching the color based upon what is submitted
to us.
CLICK HERE to view our Hair Sample Form for printing. In case you are
unable to view our Hair Sample Form, you can download Adobe
Acrobat Reader:
Send your sample sheet and payment to:
Attn: thewigs.com Color Analysis
P.O Box 548
Sun Valley CA 91353
We will contact you once your color match is determined. Upon
your approval, your order will be processed and sent directly
to you.
* Please realize should you choose to contact us on the phone
or through email regarding making a color choice, we can only
describe the colors to you and make suggestions. We do not
guarantee that the color chosen will work for you. The above
2 options of buying a color ring or sending us a hair sample
(or even visiting a wig shop in person to actually see the
colors on the wigs) are your best choices for finding the
color that works best for you. |
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HOW CAN I PLACE AN INTERNATIONAL ORDER? TOP
For international customers living outside U.S.A., we accept
PayPal, International Money Order, and Western Union.
* Note: Minimum amount for International Order is $100 ($100 does
not include S&H charge)
If you are an international customer and want to place an
order, this is what you do.
1) At the checkout page of thewigs.com, you will see the section
"For International Customers".
2) To continue with the checkout, click on the Proceed To
Checkout button on the International Customer section.
3) You will then be taken to the page that will display the
following options.
They are divided into 2 sections: Paypal and Money Order/Western
Union.
Paypal - What
is paypal? Click to find out.
a) Click on the paypal button that matches to your origin
(Canada or International).
b) If you do not yet have a Paypal account or you do not know
what it is, simply click on the "Continue Checkout"
Button. But if you do have one, simply login with your Paypal
login information to process the payment.
Manual payment transfer : info@thewigs.com
International Money Order
a) Click on the Money Order/Western Union button to proceed.
b) Fill out your Billing and Shipping information.
c) Choose International Money Order in the Payment field.
d) Follow the rest of precedures to get confimation number.
Pay to order : Julie Min
Western Union
a) Click on the Money Order/Western Union button to proceed.
b) Fill out your billing and Shipping Information.
c) Choose Western Union in the Payment field.
d) Follow the rest of precedures to get confimation number.
Receiver : Julie Min
Address : P.O Box 548 Sun Valley, CA 91353. USA
TEL : 818-767-6754 |
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SECURE SHOPPING? TOP
As part of the overall security issues, we use the advanced 128bit (SSL) security system and server.
Verisign. Inc is a world's
most trusted internet security company. Verisign gurantees
the safety and dependability of our website. When you
click the Verisign icon on the right you can verify that
you are shopping in a safe and dependable environment.
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What to do if I keep
getting AVS/Address Mismatch error during card transaction? TOP
If for some reason, you keep getting an AVS Mismatch error
during your card transaction, here are some other methods
that you can try during your checkout process.
Case: P.O.Box 123
Try -> 123 P.O.Box
Reason: Some banks have their credit card authorization system
set up in a way that they do not verify any address that does
not start with a number. Therefore, for those of you who keep
getting an AVS mismatch error during your card transaction,
you should definitely try putting the "123" in first
before you type in the "P.O.Box"
And for some of you who keep getting AVS mismatch error
with your Billing Address, make sure you have the following:
1) That you are entering in the "correct" format
for your billing address.
Correct Format: 12345 ABC Street #10 (emphasize the proper
spacing as shown)
2) That you are entering in the correct "registered"
billing address of the Credit Card issued by your bank.
If you are still experiencing problems, please call our
thewigs.com Customer Service Center at: (866) 441-9447 Toll
Free and we will gladly be able to help you with your problem. |
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Why am I being charged
when my transaction does not go through? TOP
Every time you click on the "submit" button to
make the card transaction, your credit card company is reserving
that fund.
However, it is not being charged. ONLY the succesful transaction
is being charged. This is a way for banks to minimize the
risk of accepting fradulent credit card transactions that
all banks have to go through.
Your held fund will be released to your account in a few days
automatically by the credit card company. |
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DETAILED DELIVERY SCHEDULE. TOP
| Delivery
Option |
Delivery
Cost |
TheWig.com
Processing Time |
Carrier Delivery
Time |
Total
Delivery Time |
| Ground |
$7.95 |
1-2 business days |
East Coast: 6-8
business days
West Coast: 5-7
business days |
6-9 business days |
| Air |
$16.95 |
1-2 business days |
2-3 business days |
4-6 business days |
| Express |
$29.95 |
1-2 business days |
1-2 business days |
2-4 business
days |
| 48 Hour Delivery |
$68.85 |
1 business day |
1 business day |
2 business
days |
| Saturday Day Air |
$76.95 |
1 business day |
1-2 business days |
1-2 business days |
| International |
$29.50 Canada
$39.95 Others |
1-2 business days |
6-8 business days |
8-10 business days |
| Hawaii/Alaska |
$29.95 |
1-2 business days |
2-3 business days |
4-6 business days |
Be Advised : If you enter an incorrect shipping
address is enter and UPS cannot deliver it, or it has
to be rerouted, we will void all points incurred to
compensate for the surcharge.
International : Please note, processing through
customs can take 1 - 2 weeks.
Express : 48 hour delivery & express service shipping can't
be cancelled once the order has been placed.
$35 cancellation fee will be assessed for synthetic
hair and $65 cancellation fee will be assessed for human
hair. Orders are usually shipped one to two business
day(s) after processing. Orders received outside business
hours/days are processed on the following business day.
Example, an order placed on Saturday will not be processed
until the following business day, Monday. The order
should arrive within 2 - 4 business days of Monday,
meaning by Wednesday through Friday.
Second example, an order placed at 5:30 pm PST or later
on Monday will be processed the following business day,
Tuesday. The order should arrive within 2 -4 business
days, meaning by Thursday through the following Monday.
If a quicker turnaround time is needed, contact us during
business hours Monday - Friday 9 - 5 PST, excluding
US Federal holidays, within 24 hours of placing the
order and we will try to help as much as possible. Our
phone number is 1-866-441-9447.
Air : Orders are usually shipped one to two
business day(s) after processing. Orders received outside
business hours/days are processed on the following business
day. Example, an order placed on Saturday will not be
processed until the following business day, Monday.
The order should arrive within 4 -6 business days of
Monday, meaning by Friday or the following Monday or
Tuesday.
Second example, an order placed at 5:30 pm PST or later
on Monday will be processed the following business day,
Tuesday. The order should arrive within 4 - 6 business
days, meaning by the next week Tuesday through Thursday.
Business Days : Monday - Friday 9-5 PST, excluding
federal holidays within the United States. Saturday
and Sunday are NOT considered business days. Any orders
places outside of this time will be processed the next
business day. Only in rare cases are orders shipped
out of the day that they are received.
Processing Time : Orders received between Monday
and Friday are usually processed the same day or by
the end of next business day. Orders received on Saturday
and Sunday are usually processed by Monday or by close
of business day Tuesday.
48 Hours Delivery Service
48 hour delivery & express service shipping can't
be cancelled once the order has been placed.
$35 cancellation fee will be assessed for synthetic
hair and $65 cancellation fee will be assessed for human
hair.
To qualify for 48 Hour Shipping :
1. Order must be placed Monday through Friday before
12pm PST(excludes weekends and holidays.)
2. 48 Hour Delivery Service is limited to orders from
the following manufacturers:
Wigs by Pierre,Rene of Paris, Noriko, Amore, Jon
Renau and Wig Pro.
3. Product must be available and instock for shipping.
We can not guarantee 48 hour shipping for any item on
backorder or discontinued by the manufacturer.
4. We guarantee only that, provided the first 3 conditions
have been met, your order will be ready for UPS pickup
service within 24 hours of order being placed. We do
not make guarantees for UPS delivery within 24 hours
of pickup.
5. 48 Hour Delivery Service is not available to customers
outside of the continental U.S.
6. 48 Hour Delivery Service can not guarantee due to
possible natural or handmade disaster (ex. earthquake,
flooding, terrorism,snowing)
Saturday Day Air : Orders for Saturday
delivery must be placed by 12 noon PST on the Wednesday
before the Saturday to be delivered. Orders placed after
this time during the business week can not be guaranteed
to be delivered on Saturday.
Note : For online security purpose,
under VISA, MC, Discove, American Express regulation,
we reserve the right to ship ONLY TO THE BILLING ADDRESS
of the card holder. |
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ORDER PROCESSING