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 DELIVERY DATE EXCEPTION
UPS or USPS does NOT guarantee missed delivery dates due to the ADVERSE WEATHER CONDITION. No reimbursement or adjustment on shipping will be made. |
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CORRECTION OF ERRORS AND INACCURACIES
The information on this Website may contain typographical errors
or inaccuracies and may not be complete or current. We therefore
reserve the right to correct any errors, inaccuracies or omissions
and to change or update information at any time without prior
notice (including after you have submitted your order). Please
note that such errors, inaccuracies or omissions may relate
to product description, pricing and availability. |
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RETURN/EXCHANGE POLICY :
Before returning any items to thewigs.com, customer must
first contact us within 14 days of the ship date to request
a return authorization number (RMA#). All returning/exchange
merchandise must be postmarked within 7 days of RMA# issued.
However, there are certain limitations as follow:
We cannot accept items that are not in the original condition.
Returned items must be unworn, unaltered, undamaged, not combed
out. Also, all tags and packaging must be attached and included.
We do not offer refunds. We do, however, offer exchange or
online credit only, no exceptions.
We charge a $35 restocking fee per item + shipping & handling
to all returns and/or exchanges.
If tags or packaging are missing or damaged a fee of $12.50
will be deducted from your credit.
As of 06/15/04, Human hair items are exchangeable with $65.00
restocking charge. No refunds, only online credit is made
so you can exchange with any items on our site.
"Flexible Exchange Policy" is also applied to human hair items
by giving you an option to exchange human hair item with whatever
we sell on our site. Exchange per item and online
credit only, no exceptions.
Unlike other sites who does not accept any exchange and/or
return on human hair items or charge you up to 20% restocking
fee from the face amount, we simply exchange any human hair
items with flat $65.00 restocking fee. If you do not include "exchange form", we'll automatically add an insurance to purchase or exchange.
All sales are final for Buy 1 Get 1
Free deals and special sales items.
The above limitations do not apply if the merchandise is damaged
or not what you ordered.
If you believe that the item has a manufacturer's defect,
you may contact us within the 14 days from ship date for a
RMA#. If upon inspection no defect is found, we will, at customer's
request and expense, return the item to you. If no request
has been made, we will process the item as a return. If a
defect is found, we will replace the item for the same brand,
style, and color at no cost.
Any item(s) sent back to thewigs.com without a RMA# and no
way for us to refuse the package, ie. No return address, previously
refused, etc., will become the property of thewigs.com and
no credit for a return will be issued or allowed to the customer.
The item(s) will be donated directly to charity. Any item
not shipped back within a reasonable amount of time (30 days)
will also be donated.
* A note from Wig Wizard
Flexible Exchange Policy: You may exchange your products with
any brands or any items you wish. You don't have to limit
yourself to a certain brand.
We must charge you a restocking charge because we
DO NOT resell the returned items at a clearance due
to sanitary reasons. Because wigs are so personal and touches
your skin, we believe that our customers don't want to receive
the products that other people have possibly worn. |
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PRIVACY & SECURITY POLICY
All personal information is kept private. All information
is used exclusively for the purpose of fulfilling your order.
Strict guidelines are adhered to in order to keep your personal
information private.Occasionally we may run a sale special.
These sales are exclusive to our website and are sent as electronic
notices. If at anytime you wish to unsubscribe to these notices
send an unsubscribe email to info@thewigs.com.
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PROCEDURE FOR RETURNING MERCHANDISE FOR ONLINE CREDIT
Since there is no cash refund, we give you online credit which has no expiration date. Please follow below steps to get proper online credit:
1) Call or e-mail for RMA#
2) Print out the Exchange Form. Fill it in and write ONLINE CREDIT on the form and send along. RMA# must be written on the OUTSIDE of the box, if not, it will be refused for control purpose. You can simply log on to use your online credit anytime.
CLICK HERE to view
our exchange form for printing. In case you are unable to view our exchange form, you can
download Adobe Acrobat Reader:
Send your exchange form to:
Attn: Thewigs.com
*If you are sending by US Postal service
P.O Box 548
Sun Valley CA 91353
*If you are sending by UPS, Fedex, DHL, Airborne
7848 San Fernando Road
Sun Valley CA 91352 |
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CANCELLATION FEE
If your order is cancelled within 24 hours, cancellation fees are as follow :
Synthetic $12.50 per item, Human hair %28.50 per item or 20% of the total invoice, whichever is greater. No cancellation can be made after 24 hours. No exception.
If your order has already been shipped, there is a fee of $35.00 per item, $65 per item for human hair, plus the cost of shipping and handling in both sending out and receiving back the order that you will be charged if your order is returned to us because of a bad address or is refused upon delivery.
Store credit will be issued for any balance due customer. No refunds will be issued. |
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EXCHANGE REQUEST
Request for exchange Merchandise Authorization number
must be sent via e-mail to sales@thewigs.com You will receive
via e-mail an RMA# and return address to send your exchange.
Do not send your exchange item without a RMA # ON THE OUTSIDE
OF THE BOX. Without an RMA# on the outside of the box your
package will not be accepted. Please include "Exchange Form"
There will be a $35 restocking per item
fee plus shipping cost equal to your original shipping selection
charged to your original payment method. If tags or packaging
are missing or damaged a fee of $12.50 will be deducted from
your credit. All returning/exchange merchandise must be postmarked
within 7 days of RMA# issued. Free shipping
will not be applied on any exchange order.
CLICK HERE to view
our exchange form for printing. In case you are unable to view our exchange form, you can
download Adobe Acrobat Reader:
Send your exchange form to:
Attn: Thewigs.com
*If you are sending by US Postal service
P.O Box 548
Sun Valley CA 91353
*If you are sending by UPS, Fedex, DHL, Airborne
7848 San Fernando Road
Sun Valley CA 91352 |
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INTERNATIONAL POLICY
Duty and taxes may vary depending on the countries, please
check your country's duty and tax regulation before placing
an order. |
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SHIPPING REGULATION OVERRIDE
If your order is 12 pieces or more, we reserve a right to assess extra shipping charge. You will be notified immediately with the extra shipping information before we process your order |
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DELIVERY EXCEPTION
You may receive separate deliveries if your order is consist of more then one item. We tried to get an item to you as soon as possible, we may be shipping one item from one wear house and the others from another depending on the customer’s location. |
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CHARGEBACK RESPONDING FEE
The fee of $50.00 will be charge to your account as an administrative fee if you initiate the chargeback and the result is in our favor.
If the outcome of the chargeback is in your favor, the fee will be waived. |
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ADDRESS CORRECTION FEE
If you provide us bad or incomplete address including missing apt number, there will be an address correction fee of $20.00 assessed to your account. |
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REROUTING SERVICE
UPS provides Re-Routing service with fee through us. If such service is rendered, there will be an rerouting service fee of $20.00 assessed to your account. |
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REFUSAL OF DELIVERY/UNDELIVERABLE PACKAGE
Refusal of delivery service fees are as follow :
Synthetic $12.50 per item, Human hair $28.50 per item or 20% of total invoice, whichever is greater.
American Express requires signature upon delivery. If the receiver is not available to accept the pkge after the 3 attempts usually provided by UPS, the merchandise will be treated as REFUSAL of DELIVERY catagory. |
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